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Service Excellence

The desire to be the best is what drives all professional hospital caterers, but sometimes we all need to look to others for advice, encouragement and support. In this section you will find the most up to date healthcare catering initiatives and related resources.

“The ability to provide a high quality, patient led, catering experience consistently.”

HCA National Awards
Each year the Hospital Caterers Association runs a series of national awards that are focused on celebrating the best in the business. The winners, including the prestigious Wilma Wilkie Award for Outstanding Service, are announced at the President’s Dinner at the Learning and Development Forum.
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Wilma Wilkie Outstanding Service Award

Winner: Janice Gillan

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Caterer of the Year Award

Winner: Rob Strachan, Head of Catering Services – Basingstoke & North Hampshire Hospital

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Catering Service of the Year Award

Winner: Adam Shephard, on behalf of the Catering Team at Gosport War Memorial Hospital

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Rising Star Award

Winner: Clodagh Hastings, Gransha Hospital, Western Health & Social Care Trust, Northern Ireland

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Leadership Excellence Award

Winner: Sian Langford

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Special Contribution Award

Winner: Karoline Rowlands

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Chairman's Choice

Winner: Oxford Branch

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Power of 3

Bringing together complimentary disciplines; Catering, Dietetics and Nursing strengthens the ability to increase nutritional outcomes.

The positive influence and impact of professional collaboration is a fundamental to create a truly holistic and 360 degree approach to nutrition and hydration. Linking our ward service teams with catering and dietetics ensures that our ward staff have a greater awareness of enhancing recovery through appropriate nutrition.

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Last 9 yards

To improve catering at ward level, the Hospital Catering Association calls for full responsibility of the entire patient catering service.

“In caring for the food, you are caring for the patient”; closer relationships with the key medical teams will release clinical time and allow caterers to support the ethos of nutrition and hydration being a critical part of the patient’s recovery plan.

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Level 2 Award in Professional Cookery in Health and Social Care Catering

In association with the Hospital Caterers Association (HCA) and National Association of Care Catering (NACC) the Institute of Hospitality (IOH) has developed a Level 2 Award in Professional Cookery in Health and Social Care Catering.

This qualification is specifically designed for people who cater for patients and residents in a health and social care setting and aims to develop their awareness of diet and appetite issues that may arise in this environment. It covers the importance of nutrition and hydration in maintaining health and wellbeing, how multi-professional teams work together to provide the level of nutritional care needed by different people.